| 1. Discovery |
Notices signage or hears about GEM Experience nearby. Curious and drawn in. |
Family sees signs or hears about a fun group VR activity. Parent gauges if it’s family-friendly and worth time. |
Greeter/Staff nearby or passive signage |
signage, posters |
| 2. Ticketing |
Buys a ticket or redeems access. Receives a QR sticker from kiosk. |
Parent/lead adult purchases multiple tickets. Each member receives a QR sticker. |
Staff redeems tickets and oversees kiosk |
Ticketing system, PC +QR code printer |
| 3. Check-in |
Scans QR with an attendant. Short wait if needed. |
Staff scans each family/group member’s QR codes and coordinates group launch times. |
Attendant with mobile device |
GEM Dashboard on mobile |
| 4. Headset Assignment |
guided to the correct onboard area before assigned (scanned) headsets. |
Guides user to correct onboarding area Before Scanning/assigning Headset to each family/group |
Attendant with Mobile device |
GEM Dashboard on mobile VR Headset station |
| 5. Gear-Up |
User is instructed to Put on the headset. Staff helps if needed. |
Attendant helps each group member, focusing on kids or those unfamiliar with VR. |
Operator or Attendant helps with suit up if needed |
VR headset |
| 6. Experience |
In experience |
Group enters experiences, interacting with the group. |
Attendants monitor the system and guest comfort on the stage |
GEM dashboard, GEM mobile |
| 7. Exit |
Experience ends. User removes headset at offboard area |
Staff help younger users remove headsets. |
Attendant supports offboarding, Attendant taking headsets to maintenance station |
Headset Cleaning Station, signage showing exit |