GEM Intro

GEM's Core Purpose

Group Experience Management

At its core, GEM is designed to manage one or multiple experiences at a physical location. This involves coordinating various logistical factors, including:

• Guests signing up, often in groups (e.g., families) who want to experience it together.
• Arriving at different times and approaching the experience in stages.
• Checking in by having their tickets scanned and devices assigned.
• Being grouped with others to form teams of up to eight participants.
• Varying time requirements for putting on headsets.
• Spending different durations in the onboarding area.
• Experiencing slight variations in time spent within each zone.
• Processing headsets between offboarding and reuse for the next group.
• And other operational factors that impact the overall flow.

GEM ensures these elements are managed efficiently, creating a seamless experience for both guests and operators.