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Running the GEM Onboarding Queue

The GEM On-boarding Queue is designed to run in full-screen mode on monitors installed in the pre-show and suit-up areas. It displays real-time information about the current team being onboarded as well as the next team in line, providing customers with clear visual cues about their status in the queue. Operators should ensure that the display is properly configured and positioned for maximum visibility in these designated areas.

The on-boarding Queue is a single web that is intended to be run in full screen mode. It can be run on any web browser, whether it is a computer display, Tablet, or smart TV.

The On-boarding Queue display cycles between 3 information panels:

  • Up Next: The list of team names that will be starting the onboarding process soon
  • Receiving headsets: The list of team names that should be at the attendant station receiving their headsets.
  • Boarding now: The list of teams that have received their headsets and should be proceeding to the stage to start the experience

In certain pre-show configurations, you may want to have multiple monitors with status information. To facilitate this, the Onboard Queue takes optional parameters (see below) on the command line, which lock it to a particular panel. For example, next to the attendant assigning headsets, you may wish to have an Onboard Queue display that is locked to the "Receiving headsets" view.

Setup

The GEM On-boarding gets its setup information from the configuration of the signup app. If you have configured the signup app to work correctly, then you can run the On-boarding Queue app

Access

You can access the On-boarding queue with the following URL.

https://<GemGUIDashboardURL>:<port>/queue/<showName>

Example https://192.168.4.202:3000/queue/TestApp

Options

To control the rate at which it cycles through the 3 panels, you can add a "?duration=x" to the URL, which specifies the number of seconds to pause on each panel.

Example https://192.168.4.202:3000/queue/TestApp?duration=14

To lock the onboard queue to a specific panel, you can add the "?lock={boarding|upnext|receiving}" option to the URL.

Example https://192.168.4.202:3000/queue/TestApp?lock=upnext